Partner Webinar: VBP, RHIO Connections, and the Continued Development of our IDS

Thank you to our partners who attended today’s OneCity Health Partner Webinar: VBP, RHIO Connections, and the Continued Development of our IDS.

For our partners who were unable to view the webinar, the slides are available to view here.

Our partners should keep in mind next steps:

  • This week: We will share the initial VBP training presentation with OneCity Health partners and post it to our website
  • November 23, 2017: From all of us at OneCity Health, have a happy Thanksgiving!
  • December 6, 2017: Join us for our next Project Advisory Committee (PAC) meeting at Henry Street Settlement in Manhattan. Details are in the Events Calendar
  • Due December 7, 2017: Three Project 11 metrics
  • Due December 8, 2017: Ten Process Metrics are due to OneCity Health. As a reminder, OneCity Health partners are only responsible for the metrics in their Phase II Comprehensive Schedule B. They should also be sure to attest on the OneCity Health Partner Portal for completing the VBP training (all partners) and NowPow training (some partners)
  • December 12, 2017: Participate in our next OneCity Health Partner Webinar – our last of Phase II. Phase III webinar dates will be posted to our website soon
  • Due December 15, 2017: For our participating CBO partners, the deadline to complete the organizational self-assessment

We look forward to continuing to engage with our partners on future webinars.

September PAC Meeting: Presentation and Post-Meeting Survey

Thank you to our partners who attended last week’s Project Advisory Committee (PAC) meeting. We appreciate the questions, input and lively discussion, and we will continue to update partners on our progress through our newsletters, monthly OneCity Health Partner Webinars and other venues.

As a reminder to our partners who attended the meeting, please take a minute to complete our post-meeting survey here. Feedback from our partners ensures we continue to make those meetings both engaging and helpful.

For our partners that were unable to attend the meeting, the presentation is available for download here. Following a networking activity, the discussion focused on contracting and our Integrated Delivery System initiatives.

OneCity Health partners gathered in the Bronx for our latest City-Wide PAC Meeting

We looking forward to seeing our partners at our next meeting!

Partner Webinar: Critical Updates and a Look at the Upcoming Workforce Impact Survey

Thank you to our partners who attended today’s OneCity Health Partner Webinar: Critical Updates and a Look at the Upcoming Workforce Impact Survey

For our partners who were unable to view the webinar, the slides are available to view here.

Please note, when reviewing the instructions for the Workforce Impact Survey and attesting in the OneCity Health Partner Portal, it is Process Metric PM015.2.

Our partners should keep in mind next steps:

  • September 13, 2017: Our next City-Wide Project Advisory Committee (PAC) meeting, which will be in the Bronx.
  • September 20, 2017: Office Hours for the Workforce Impact Survey. Visit our Events Calendar for details on how to join.
  • Due September 29, 2017: 5 Process Metrics; partners are only required to complete the metrics in their Comprehensive Schedule B. All partners are required to complete the financial health assessment
  • September 30, 2017: The FINAL day to invoice for Phase I metrics
  • October 10, 2017: Our next OneCity Health Partner Webinar
  • September 18 and October 20: We are hosting two additional “Engaging Immigrant Patients & Clients in Free Legal Services: The Ins and Outs for Staff” events. Visit our Events Calendar for details on how to register

We look forward to continuing to engage with our partners on future webinars.

Partner Webinar: Completing the Phase III Contracting Survey & Highlighting our Asthma Initiatives

Thank you to our partners who attended today’s OneCity Health Partner Webinar: Completing the Phase III Contracting Survey & Highlighting our Asthma Initiatives.

For our partners who were unable to view the webinar, the slides are available to view here.

As discussed on the webinar:

Our partners should keep in mind next steps:

We look forward to continuing to engage with our partners on future webinars.

New Workgroup and Technical Assistance Participants Reflect Diversity, Expertise of our Partners

Thank you to all of our partners who expressed interest in our recent Project Participation Opportunity (PPO) for the Strategic Advisory Workgroup. Although participation is limited to ten organizations, we received 17 applications. In order to ensure that this workgroup reflects the diversity of our community partners and a variety of expertise that are key for the work ahead, partners were selected with experience in areas such as contracting with managed care organizations, training and implementing Community Health Worker programs, designated Health and Recovery Plan (HARP), Intellectual and Developmental Disabilities (IDD), increasing health care access, and support for senior citizens.

The following organizations have been asked to join the workgroup:

  • African Services Committee
  • Community Service Society of NY
  • God’s Love We Deliver
  • Health People
  • Lenox Hill Neighborhood House
  • Make the Road New York
  • NYC Department for the Aging (DFTA)
  • Ridgewood Bushwick Senior Citizens Council
  • South Asian Council for Social Services
  • Young Adult Institute (YAI) and Premier HealthCare

We are looking forward to working with all these organizations, and sharing their insights and expertise across our network later this year.

In addition to this workgroup, we expect to continue to hear the experiences and voices of all of our community partners in other forums such as the Project Advisory Committee (PAC) meetings and monthly OneCity Health Partner Webinars.

Finally, we are also excited to have Community Service Society of New York (CSSNY) soon begin as our technical assistance partner for community based organization (CBO) capacity building. They will work with us to provide our social service partners with organizational and educational assistance on preparing for value-based payments and improving health outcomes. Thank you to the other two applicants for their expressed interest in this role.

Partner Webinar: Understanding and Improving Outcomes

Thank you to our partners who attended today’s OneCity Health Partner Webinar: Understanding and Improving Outcomes.

For our partners who were unable to view the webinar, the slides are available to view here.

The recording of the webinar will be embedded here as soon as it is available.

Our partners should keep in mind next steps:

  • Tomorrow, June 14, 2017: Attend our next OneCity Health City-Wide Project Advisory Committee (PAC) meeting at the CUNY School of Law in Long Island City. The agenda is now on our website
  • Coming Soon: We will email and post to our website an updated Phase II OneCity Health Partner Reporting Manual
  • Coming Soon: GSI Resources will be posted to our website in June
  • June 20 and June 27, 2017: NYC Health + Hospitals is hosting Immigrant Health Care Rights Events in the Bronx and Brooklyn, respectively. Legal experts will be on site, and attendees can sign up for insurance. Details and flyers to share with patients, consumers and clients are on our Events Calendar
  • June 22, 2017: Register for our event: Engaging Immigrant Patients & Clients in Free Legal Services: The Ins and Outs for Staff. Training takes place in the Bronx. Details are on our Events Calendar
  • June 30, 2017: Complete metric PM007 (Phase II Partner Network & Gap Assessment Survey). It is now available to complete in the OneCity Health Partner Portal
  • July 11, 2017: Attend our next monthly OneCity Health Partner Webinar. The webinar will be held from 2 – 3:30 p.m. Details are on our website Events Calendar
  • August 15, 2017: New deadline for both the NPI Survey and Phase III Contracting Survey

Additionally, if partners are interested in speaking with us directly to learn more about quality improvement, share their successes and challenges, and discuss methods that may work for their organization, please reach out to us.

We look forward to continuing to engage with our partners on future webinars.

Agenda for Wednesday’s PAC Meeting

We look forward to seeing our partners at Wednesday’s City-Wide Project Advisory Committee (PAC) meeting at the CUNY School of Law.

Here is the agenda for the 3 p.m. meeting:

  • Welcome & Networking Activity
  • Follow-up from March 8th PAC Meeting
  • Other Updates
    • Phases I, II and III Contracting
  • Project Spotlight
    • 2.a.i Integrated Delivery System
    • 4.c.ii Increase Early Access to and Retention in HIV care
  • Upcoming Dates and Events

In addition, partners can download the full presentation here. We will go through it in detail during the PAC meeting.

For complete details on the location and travel instructions, please visit our Events Calendar.

As a reminder, PAC meetings are important opportunities for partners to share their experiences with project implementation, provide input into our planning, design and evaluation activities, and get to know fellow OneCity Health partners.

Updates from the PAC: Phase I Metric Submissions

At our March 8, 2017 Project Advisory Committee (PAC) meeting, our partners offered feedback and follow-up questions on a number of resources and ongoing initiatives that we have introduced to further develop our integrated delivery system. Specifically, our partners suggested:

Below please find our final update, which is a recap of our network’s metric submission performance in Phase I. We will also continue to provide updates on these topics on our monthly OneCity Health Partner Webinars, which are also a forum for additional Q&A with our partners.

Our next PAC meeting is scheduled for June 14, 2017.

Phase I Submissions for Comprehensive Schedule B Metrics
Throughout Phase I (July 1, 2016 – March 31, 2017), we asked partners to submit a variety of Operations & Outcomes, Participation, and Data & Tracking metrics that were included in their Comprehensive Schedule B, and were collectively referred to as Performance Metrics. All metrics were detailed in the OneCity Health Partner Reporting Manual and often reviewed during monthly OneCity Health Partner Webinars.

Across all Comprehensive Schedule B projects, the overall submission rate for closed Phase I metrics was 55 percent, as of April 30, 2017. For approved metrics, the invoicing rate was 80 percent, as of May 31, 2017. Throughout and beyond Phase I, OneCity Health conducted outreach and provided technical and programmatic support to our partners to enable their metric submission and/or remediation.

Thank you to those partners who submitted their metrics on time and with complete and accurate information. Phase I was our first step working with our partners to report on metrics – and a learning opportunity for all of us. For instance, we needed to develop and orient partners to the newly established OneCity Health Partner Portal and support desk.

These areas for improvement notwithstanding, we appreciate the diligent efforts of our partners to date.

Many of the Phase II metrics (which we are now collectively referring to as ‘process metrics’) are incremental steps in driving transformation activities, which drive our collective success in achieving positive health outcomes for our patients, members or clients. Thus in Phase II, it is imperative that our partners intensify their efforts to consistently submit their Phase II Comprehensive Schedule B metrics on time and with complete and accurate information. As we described in a previous update, OneCity Health has implemented significant improvements to the OneCity Health Partner Portal, making it easier to navigate, identify metric due dates, and submit an invoice, since it is now auto-created upon metric submission.

We will continue to share updates on meeting contract metrics during our monthly OneCity Health Partner Webinars. The next one is scheduled for June 13, 2017.

Updates from the PAC: Digital Edge IT Assessments and Next Steps for Partners

At our March 8, 2017 Project Advisory Committee (PAC) meeting, our partners offered feedback and follow-up questions on a number of resources and ongoing initiatives that we have introduced to further develop our integrated delivery system (IDS). Specifically, our partners suggested:

Over the coming weeks, we will discuss each of the topics in depth, and also continue to provide updates on our monthly OneCity Health Partner Webinars. Our webinars are also a forum for additional questions and answers with our partners.

Below please find an update on OneCity Health’s support to partners for achieving electronic connectivity, including an infographic explaining the benefits of connecting to a Regional Health Information Organization (RHIO), IT assessments conducted by our IT technical assistance vendor Digital Edge, and next steps for partners.

RHIO Connectivity, IT Assessments and Next Steps

RHIO and Benefits to Partners
To further develop our IDS, OneCity Health will facilitate connectivity of our partners with a RHIO this year to ensure that all of a patient’s providers can securely access his or her data and share information.

Please note that it is also a Delivery System Reform Incentive Payment (DSRIP) program requirement for partners to connect to a RHIO. However, if a partner does NOT provide clinical services (e.g., social services only) or does NOT have an Electronic Medical Record (EMR), they are not required to connect to a RHIO. For these partners, OneCity Health is currently procuring a web-based “EMR-like” solution as an alternative option for connection to a RHIO.

To learn more about a RHIO and how it will benefit both our partners and patients, please view our infographic below. It is also available for download here.

Digital Edge IT Assessments
Throughout 2016, Digital Edge, a OneCity Health IT technical assistance vendor, conducted assessments of our partners’ IT capabilities to help us understand the steps we need to take to electronically connect our partners to a RHIO and securely share patient information across our integrated delivery system. Thank you to our partners who worked with Digital Edge; we now have an overview of the current state of our network’s electronic connectivity and are able to move forward with supporting partners in this regard. Here are some key takeaways:

  • Digital Edge reached out to all partners who have signed a Master Services Agreement (MSA) with OneCity Health, and were able to coordinate an assessment with 153 partners. Of this subset:
    • 133 partners have an Electronic Medical Record (EMR)
    • 36 partners are connected to a RHIO

We have stopped conducting IT assessments, and are now moving forward with supporting all of our partners by initiating or strengthening their electronic connectivity.

Next Steps for Partners
Earlier this year, we conducted a successful pilot with one of our partners to connect their EMR to a RHIO. Next, we will start to connect EMRs to a RHIO for a large wave of partners. To start this process, Digital Edge is again conducting outreach, beginning with an email and following up with a phone call, to OneCity Health partners (including those that did not complete the IT assessment) to schedule an introductory meeting to discuss the connection process. Digital Edge will work directly with partners to enable their connection to a RHIO, and will soon reach out all partners.

If OneCity Health partners would like to request to be in this first wave, they should respond to the initial email from Digital Edge right away or reach out to the OneCity Health support desk. Due to space constraints, these requests will be handled on a first come first served basis.

What will be Required of Partners During the RHIO Connection Process?
Connecting to a RHIO is FREE for OneCity Health partners. This means we will help partners establish a site to site VPN connection with the RHIO, and do a test of data exchange at no cost to partners. However, OneCity Health will not compensate a partner’s current IT vendor that may need to facilitate additional connections to another RHIO(s).

Partners are requested to identify an IT contact who can collaborate with Digital Edge throughout the RHIO connection process, which should take about 3-4 weeks.

Updates from the PAC: Partner Services Directory

At our March 8, 2017 Project Advisory Committee (PAC) meeting, our partners offered feedback and follow-up questions on a number of resources and ongoing initiatives that we have introduced to further develop our integrated delivery system. Specifically, our partners suggested:

Over the coming weeks, we will continue to discuss each of the topics in depth, and also continue to provide updates on our monthly OneCity Health Partner Webinars. Our webinars are also a forum for additional Q&A with our partners.

Below please find an update on a partner services directory.

Closed Loop Referral System
Through a Closed Loop Referral System, we will provide all partners a robust and searchable directory of social services, which will include the capability to make electronic referrals. It will be inclusive of all of our Performing Provider System (PPS) partner organizations.

Earlier this year we distributed a Request for Proposals (RFP) for this system, and we expect to select the software vendor by the end of June. Our chosen vendor will customize the platform this summer, and our goal is to begin piloting the Closed Loop Referral System with a small group of partners this fall. Following the pilot, we plan to expand the system to all partners in early 2018. We will further discuss this program as more details are available. Please note some partners have Phase II metrics regarding the use of this system.

Updates from the PAC: Enhancements to the Partner Portal

At our March 8, 2017 Project Advisory Committee (PAC) meeting, our partners offered feedback and follow-up questions on a number of resources and ongoing initiatives that we have introduced to further develop our integrated delivery system. Specifically, our partners suggested:

  • A comprehensive update regarding the OneCity Health Partner Portal, including enhancements, partner valuation, notifications and the invoicing process
  • More information regarding IT assessments conducted by Digital Edge and next steps for partners
  • Additional details regarding a partner services directory
  • A recap of our network’s metric submission performance in Phase I

Over the coming weeks, we will discuss each of the topics in depth, and also continue to provide updates on our monthly OneCity Health Partner Webinars. Our webinars are also a forum for additional Q&A with our partners.

First, below please find an update on the OneCity Health Partner Portal, including specific questions our partners raised at the PAC meeting.

OneCity Health Partner Portal

Provide an update on the enhanced Portal for Phase II and when resources will be available
Our team has made several improvements that are now available, or will be soon. Improvements include the following:

  • New interface with ability to access information on one screen
  • Improvement of notifications of pending actions, and visual indication of submission deadlines and progress
  • Ability to submit invoice concurrent to metric submission
  • Ability to download submissions and invoices for records
  • Improved features to give greater guidance for metric submissions and remediation

For more information about the updates to the Portal, please view the slides from our April OneCity Health Partner Webinar here, where we detailed the enhancements that were available as of April 11, 2017. We will discuss the new features that are since live on our May 9, 2017 Partner Webinar.

Make partner valuation something that gets updated or removed
Partner valuation will not be updated in the Phase I version of the OneCity Health Partner Portal, and is not included in the Phase II version of the OneCity Health Partner Portal. We are still deciding how to best display performance data, including partner valuation via the Partner Portal.

Fix the portal notifications window to ensure it is in chronological order
The chronological order of the portal notifications was fixed in the Phase I version of the OneCity Health Partner Portal. In Phase II, there is no longer a notifications window, and partners can see the status of their submissions in their Home Page after they log into the Portal.

Ensure the OneCity Health support desk has a list of invoices awaiting submission to provide to partners when they call
The OneCity Health support desk has the ability to confirm what invoices are currently available for submission, as well as what metrics are pending submission. The support desk has been and will continue to update partners regarding their invoice and submission status upon request by phone and/or email.