June 2017 Phase II OneCity Health Partner Reporting Manual Now Available

To assist our partners with completing the Process Metrics that are included in their Comprehensive Schedules B for Phase II (which runs through December 31, 2017), we have developed the latest version of the Phase II OneCity Health Partner Reporting Manual.

The June 2017 Phase II OneCity Health Partner Reporting Manual replaces the version released in April 2017 and reflects the following updates:

  • Additional guidance for ten Phase II Comprehensive Schedule B Process Metrics due through August 30, 2017
  • Additional guidance for seven Phase II Comprehensive Schedule B Patient Engagement Metrics
  • Updated guidance on creating accounts, navigating and resubmitting metrics on the OneCity Health Partner Portal

Page one of the manual includes a full list of updates with hyperlinks to all metrics that have updated guidance.

Our partners should keep in mind that their individual Schedules B include specific metrics based on information provided by the partner to OneCity Health. Because each partner may not be participating in all 11 DSRIP projects, the metrics discussed in this manual may not be applicable to all partners.

Click here to download the Phase II OneCity Health Partner Reporting Manual.

Partner Webinar: Understanding and Improving Outcomes

Thank you to our partners who attended today’s OneCity Health Partner Webinar: Understanding and Improving Outcomes.

For our partners who were unable to view the webinar, the slides are available to view here.

The recording of the webinar will be embedded here as soon as it is available.

Our partners should keep in mind next steps:

  • Tomorrow, June 14, 2017: Attend our next OneCity Health City-Wide Project Advisory Committee (PAC) meeting at the CUNY School of Law in Long Island City. The agenda is now on our website
  • Coming Soon: We will email and post to our website an updated Phase II OneCity Health Partner Reporting Manual
  • Coming Soon: GSI Resources will be posted to our website in June
  • June 20 and June 27, 2017: NYC Health + Hospitals is hosting Immigrant Health Care Rights Events in the Bronx and Brooklyn, respectively. Legal experts will be on site, and attendees can sign up for insurance. Details and flyers to share with patients, consumers and clients are on our Events Calendar
  • June 22, 2017: Register for our event: Engaging Immigrant Patients & Clients in Free Legal Services: The Ins and Outs for Staff. Training takes place in the Bronx. Details are on our Events Calendar
  • June 30, 2017: Complete metric PM007 (Phase II Partner Network & Gap Assessment Survey). It is now available to complete in the OneCity Health Partner Portal
  • July 11, 2017: Attend our next monthly OneCity Health Partner Webinar. The webinar will be held from 2 – 3:30 p.m. Details are on our website Events Calendar
  • August 15, 2017: New deadline for both the NPI Survey and Phase III Contracting Survey

Additionally, if partners are interested in speaking with us directly to learn more about quality improvement, share their successes and challenges, and discuss methods that may work for their organization, please reach out to us.

We look forward to continuing to engage with our partners on future webinars.

Updates from the PAC: Phase I Metric Submissions

At our March 8, 2017 Project Advisory Committee (PAC) meeting, our partners offered feedback and follow-up questions on a number of resources and ongoing initiatives that we have introduced to further develop our integrated delivery system. Specifically, our partners suggested:

Below please find our final update, which is a recap of our network’s metric submission performance in Phase I. We will also continue to provide updates on these topics on our monthly OneCity Health Partner Webinars, which are also a forum for additional Q&A with our partners.

Our next PAC meeting is scheduled for June 14, 2017.

Phase I Submissions for Comprehensive Schedule B Metrics
Throughout Phase I (July 1, 2016 – March 31, 2017), we asked partners to submit a variety of Operations & Outcomes, Participation, and Data & Tracking metrics that were included in their Comprehensive Schedule B, and were collectively referred to as Performance Metrics. All metrics were detailed in the OneCity Health Partner Reporting Manual and often reviewed during monthly OneCity Health Partner Webinars.

Across all Comprehensive Schedule B projects, the overall submission rate for closed Phase I metrics was 55 percent, as of April 30, 2017. For approved metrics, the invoicing rate was 80 percent, as of May 31, 2017. Throughout and beyond Phase I, OneCity Health conducted outreach and provided technical and programmatic support to our partners to enable their metric submission and/or remediation.

Thank you to those partners who submitted their metrics on time and with complete and accurate information. Phase I was our first step working with our partners to report on metrics – and a learning opportunity for all of us. For instance, we needed to develop and orient partners to the newly established OneCity Health Partner Portal and support desk.

These areas for improvement notwithstanding, we appreciate the diligent efforts of our partners to date.

Many of the Phase II metrics (which we are now collectively referring to as ‘process metrics’) are incremental steps in driving transformation activities, which drive our collective success in achieving positive health outcomes for our patients, members or clients. Thus in Phase II, it is imperative that our partners intensify their efforts to consistently submit their Phase II Comprehensive Schedule B metrics on time and with complete and accurate information. As we described in a previous update, OneCity Health has implemented significant improvements to the OneCity Health Partner Portal, making it easier to navigate, identify metric due dates, and submit an invoice, since it is now auto-created upon metric submission.

We will continue to share updates on meeting contract metrics during our monthly OneCity Health Partner Webinars. The next one is scheduled for June 13, 2017.

Agenda for June 13 Partner Webinar

On Tuesday, June 13, we are hosting our next monthly OneCity Health Partner Webinar.

As a reminder, on these webinars we intend to further assist partners in understanding Comprehensive Schedule B requirements, discuss practical steps for project execution and reporting, and highlight best practices. Moreover, throughout Phase II, we expect to focus more on educational topics and begin to showcase how we are collectively meeting various outcomes.

The agenda for Tuesday’s webinar is:

  • Approaching Comprehensive Schedule B deadlines
  • Coming soon: updated OneCity Health Partner Reporting Manual and new GSI resources
  • Outcome measures and strategies for improving outcomes
  • Final reminders

Here is how to join:

Tuesday, June 13th, from 2:00 p.m. – 3:30 p.m. EST
WebEx Meeting Link: click here
Audio Connection: 1-855-282-6330 US TOLL FREE
Access Code: 733 500 966

Partner Webinar: Recapping and Enhancing Partner Engagement

Thank you to our partners who attended today’s OneCity Health Partner Webinar: Recapping and Enhancing Partner Engagement

For our partners who were unable to view the webinar, the slides are available to view here.

The recording of the webinar will be embedded here as soon as it is available.

Our partners should keep in mind next steps:

  • As soon as possible, but by May 31, 2017: If our partners have not yet completed DSRIP compliance training, please do so immediately. Background on DSRIP compliance, instructions on how to easily meet this requirement and the attestation form to submit are available on our website
  • As soon as possible: Our partners should invoice for all Phase I metrics that they submitted and are approved
  • By May 15, 2017: Partners need to sign their Comprehensive Schedule B and complete the attestation on the Portal, otherwise they will forfeit participation in Phase II contracting
  • Week of May 15: Keep an eye out for our new Project Participation Opportunity (PPO)
  • May 24, 2017: Register for our webinar on the Co-location of Primary Care and Behavioral Health. Details are in our Events Calendar
  • By June 9, 2017: For our partners implementing Project 11, please complete metrics PM031, PM032 and PE03
  • June 13, 2017: Attend our next monthly OneCity Health Partner Webinar. The webinar will be held from 2 – 3:30 p.m. Details are in our Events Calendar
  • By June 30, 2017: Complete metrics PM007 (Phase II Partner Network & Gap Assessment Survey) and PM016 (NPI Survey) in the OneCity Health Partner Portal. We recommend our partners get started on the Network & Gap Assessment Survey when it becomes available in the Portal next week, leaving time in June to complete the NPI survey
  • If our partners have questions about completing metrics or submitting reports, please contact our support desk

We look forward to continuing to engage with our partners on future webinars.

Agenda for May 9 Partner Webinar

On Tuesday, May 9, we are hosting our next monthly OneCity Health Partner Webinar.

As a reminder, on these webinars we intend to further assist partners in understanding Comprehensive Schedule B requirements, discuss practical steps for project execution and reporting, and highlight best practices. Moreover, throughout Phase II, we expect to focus more on educational topics and begin to showcase how we are collectively meeting various outcomes.

The agenda for Tuesday’s webinar is:

  • Metric reminders and approaching deadlines
  • Resources for OneCity Health partners
  • Recapping Phase I: an in-depth look at eight initiatives
  • Partner engagement indicators
  • Upcoming events and next steps

Here is how to join:

Tuesday, May 9th, from 2:00 p.m. – 3:30 p.m. EST
WebEx Meeting Link: click here
Audio Connection: 1-855-282-6330 US TOLL FREE
Access Code: 733 182 392

Ongoing CCHL Self-Assessments, Upcoming Focus Groups, Lay the Foundation for Tailored Care

We serve a variety of diverse populations throughout our network, and to optimally support all patients and clients and strengthen our integrated delivery system, it is critical that we tailor care to meet their social, cultural and linguistic needs.

As part of our efforts to improve cultural competence and health literacy (CCHL), 25 percent of our partner sites (amongst those with a Schedule B to complete the CCHL survey) have completed self-assessments, using the Communication Climate Assessment Toolkit (C-CAT) survey and other tools, to understand the current state, strengths and opportunities for improvement.

However, we still have a long way to go! Additional sites are continuing with the assessment through the month of May. This initiative will provide the OneCity Health network with additional insights on disparities and gaps in service delivery, and an opportunity to promote best clinical and administrative processes to improve them. We would like to thank our partners for their hard work to date surveying staff and patients and laying the foundation for the significant work ahead.

Additionally, 14 OneCity Health community partners will soon begin to conduct focus groups with patients or consumers from our identified priority populations, including uninsured individuals, individuals born outside the United States and individuals with developmental disorders. Feedback from our patients and consumers will add to the data on sites and their staff that we are collecting through the CCHL self-assessments. Our partners will conduct up to 28 focus groups.

We look forward to sharing the results and steps for improvement with our network later this year.

Phase II OneCity Health Partner Reporting Manual Now Available

To assist our partners with completing the process metrics that are included in their Comprehensive Schedules B for Phase II (which runs through December 31, 2017), we have developed the first version of the Phase II OneCity Health Partner Reporting Manual.

The Reporting Manual provides information about reporting on all Phase II project metrics and is organized into two major sections:

  • Metrics
  • OneCity Health Partner Portal Overview

In addition, page four of the manual includes a glossary of key terms, and page five updates partners on the new process to invoice. In our April 11, 2017 OneCity Health Partner Webinar we discussed invoicing and the redesigned OneCity Health Partner Portal.

Our partners should keep in mind that their individual Schedules B include specific metrics based on information provided by the partner to OneCity Health. Because each partner may not be participating in all 11 DSRIP projects, the metrics discussed in this manual may not be applicable to all partners.

Click here to download the Phase II OneCity Health Partner Reporting Manual.

Partner Webinar: Redesigned Partner Portal, Updated Reporting Manual, and Other Resources for Phase II

Thank you to our partners who attended today’s OneCity Health Partner Webinar: Redesigned Partner Portal, Updated Reporting Manual, and Other Resources for Phase II

For our partners who were unable to view the webinar, the slides are available to view here.

The recording of the webinar will be embedded here as soon as it is available.

As we discussed on the webinar, the redesigned OneCity Health Partner Portal will soon be live, partners should expect an updated Partner Reporting Manual later this week, and our partners can view and download the “Open Letter to Immigrant New Yorkers” here, and download it in other languages here.

Our partners should keep in mind next steps:

  • The next Immigrant Rights Forum is tonight: It will be at NYC Health + Hospitals/Lincoln. Details are on our Events Calendar
  • As soon as possible: If our partners have not yet completed DSRIP compliance training, please do so immediately. Background on DSRIP compliance, instructions on how to easily meet this requirement and the attestation form to submit are available here
  • By April 20, 2017 (but as soon as possible): Our partners need to submit their Workforce Impact Survey to the OneCity Health support desk (email it to ochsupportdesk@nychhc.org) and complete the attestation on the Portal. However, we ask that our partners submit the completed Survey as soon as possible
  • April 26, 2017: Five Phase I Patient Engagement (PE) metrics are due to OneCity Health
  • April 30, 2017: Four Phase I recurring Operations & Outcomes (OO) metrics are due to OneCity Health
  • May 9, 2017: Attend our next monthly OneCity Health Partner Webinar. The webinar will be held from 2 – 3:30 p.m. Details are on our Events Calendar
  • By May 15, 2017: Partners need to sign their Comprehensive Schedule B and complete the attestation on the Portal, otherwise they will forfeit participation in Phase II contracting
  • If our partners have questions about completing metrics or submitting reports, please contact our support desk

We look forward to continuing to engage with our partners on future webinars.

Agenda for April 11 Partner Webinar

On Tuesday, April 11, we are hosting our next monthly OneCity Health Partner Webinar.

As a reminder, on these webinars we intend to further assist partners in understanding Comprehensive Schedule B requirements, discuss practical steps for project execution and reporting, and highlight best practices. Moreover, throughout Phase II, we expect to focus more on educational topics and begin to showcase how we are collectively meeting various outcomes.

The agenda for Tuesday’s webinar is:

  • Final Phase I reminders
  • Early Phase II metrics and the Phase II OneCity Health Partner Reporting Manual
  • The redesigned OneCity Health Partner Portal
  • Our commitment to, and programs for, immigrant New Yorkers

Here is how to join:

Tuesday, April 11th, from 2:00 p.m. – 3:30 p.m. EST
WebEx Meeting Link: click here
Audio Connection: 1-855-282-6330 US TOLL FREE
Access Code: 731 010 170

OneCity Health Partner Webinar Series Phase II Dates

With Phase II (April 1, 2017) on the horizon, we have scheduled the next slate of dates in our OneCity Health Partner Webinar series.

Since launching the monthly series, we’ve discussed contracting and our partners’ Comprehensive Schedules B, practical steps for project execution, and how our partners can meet their reporting requirements. While these will continue to be important aspects of our webinars, our intent is to foster dialogue and bring our network closer together as we align around our larger DSRIP transformation efforts. Therefore, we also plan to focus more on educational topics, such as the Regional Health Information Organization (RHIO), highlight best practices, and begin to showcase how we are collectively meeting various outcomes.

We will continue to hold OneCity Health Partner Webinars on the second Tuesday of every month. Here is the full schedule:

All webinars are from 2 p.m. – 3:30 p.m.:

  • April 11, 2017
  • May 9, 2017
  • June 13, 2017
  • July 11, 2017
  • August 8, 2017
  • September 12, 2017
  • October 10, 2017
  • November 14, 2017
  • December 12, 2017

As we have done for previous webinars, we will continue to post the call-in details in our Events Calendar, and publish the agenda by the Friday prior to the webinar.

We know our partners’ time is valuable and that most of their day is spent caring for, or arranging to care for, the New Yorkers we serve. We’d like for our partners to attend at the time of the session and hope that this advance notice helps their planning. However, if one of our partners cannot attend, they can continue to view the recordings when they are posted to our website.