September PAC Meeting: Presentation and Post-Meeting Survey

Thank you to our partners who attended last week’s Project Advisory Committee (PAC) meeting. We appreciate the questions, input and lively discussion, and we will continue to update partners on our progress through our newsletters, monthly OneCity Health Partner Webinars and other venues.

As a reminder to our partners who attended the meeting, please take a minute to complete our post-meeting survey here. Feedback from our partners ensures we continue to make those meetings both engaging and helpful.

For our partners that were unable to attend the meeting, the presentation is available for download here. Following a networking activity, the discussion focused on contracting and our Integrated Delivery System initiatives.

OneCity Health partners gathered in the Bronx for our latest City-Wide PAC Meeting

We looking forward to seeing our partners at our next meeting!

Partner Webinar: Critical Updates and a Look at the Upcoming Workforce Impact Survey

Thank you to our partners who attended today’s OneCity Health Partner Webinar: Critical Updates and a Look at the Upcoming Workforce Impact Survey

For our partners who were unable to view the webinar, the slides are available to view here.

Please note, when reviewing the instructions for the Workforce Impact Survey and attesting in the OneCity Health Partner Portal, it is Process Metric PM015.2.

Our partners should keep in mind next steps:

  • September 13, 2017: Our next City-Wide Project Advisory Committee (PAC) meeting, which will be in the Bronx.
  • September 20, 2017: Office Hours for the Workforce Impact Survey. Visit our Events Calendar for details on how to join.
  • Due September 29, 2017: 5 Process Metrics; partners are only required to complete the metrics in their Comprehensive Schedule B. All partners are required to complete the financial health assessment
  • September 30, 2017: The FINAL day to invoice for Phase I metrics
  • October 10, 2017: Our next OneCity Health Partner Webinar
  • September 18 and October 20: We are hosting two additional “Engaging Immigrant Patients & Clients in Free Legal Services: The Ins and Outs for Staff” events. Visit our Events Calendar for details on how to register

We look forward to continuing to engage with our partners on future webinars.

Agenda for September 12 Partner Webinar

On Tuesday, September 12, we are hosting our next monthly OneCity Health Partner Webinar.

As a reminder, on these webinars we intend to further assist partners in understanding Comprehensive Schedule B requirements, discuss practical steps for project execution and reporting, and highlight best practices. Moreover, throughout Phase II, we expect to focus more on educational topics and begin to showcase how we are collectively meeting various outcomes.

The agenda for Tuesday’s webinar is:

  • Final Phase I reminders
  • Phase II reminders and upcoming deadlines
  • Workforce Impact Survey
  • Other updates from OneCity Health
  • Final reminders

Here is how to join:
Tuesday, September 12th, from 2:00 p.m. – 3:30 p.m. EST
WebEx Meeting Link: click here
Meeting number: 732 197 188

Join from a video system or application
Dial: 732197188@hhc.webex.com

Join by phone
Audio Connection: 1-866-296-6257
Audio Code: 667837

OneCity Health 2017 Financial Assessment Survey

An integral part of our development of a strong, integrated delivery system is to ensure our network has an adequate scope of services and geographic reach. To that end, OneCity Health conducts ongoing financial assessments to identify partners that may be at financial risk or considered financially fragile, which could potentially jeopardize the ability of our Performing Provider System (PPS) to meet the needs of our patients.

Our partners may recall completing the OneCity Health Financial Health Assessment in February 2016. As part of their Phase II Comprehensive Schedules B, OneCity Health partners are required to provide updated information.

All OneCity Health partners are required to complete the 2017 Financial Assessment (PM014) Survey. It is now available to complete in the OneCity Health Partner Portal. The deadline is September 29.

For reference only, the 2017 survey is available to view here.

Partner Webinar: Completing the Phase III Contracting Survey & Highlighting our Asthma Initiatives

Thank you to our partners who attended today’s OneCity Health Partner Webinar: Completing the Phase III Contracting Survey & Highlighting our Asthma Initiatives.

For our partners who were unable to view the webinar, the slides are available to view here.

As discussed on the webinar:

Our partners should keep in mind next steps:

We look forward to continuing to engage with our partners on future webinars.

Agenda for August 8 Partner Webinar

On Tuesday, August 8, we are hosting our next monthly OneCity Health Partner Webinar.

As a reminder, on these webinars we intend to further assist partners in understanding Comprehensive Schedule B requirements, discuss practical steps for project execution and reporting, and highlight best practices. Moreover, throughout Phase II, we expect to focus more on educational topics and begin to showcase how we are collectively meeting various outcomes.

The agenda for Tuesday’s webinar is:

  • Final Phase I reminders
  • Upcoming Phase II deadlines
  • Completing the Phase III Contracting Survey
  • Highlighting OneCity Health’s Expansion of Asthma Home-Based Self-Management Program
  • Final reminders

Here is how to join:

Tuesday, August 8th, from 2:00 p.m. – 3:30 p.m. EST
WebEx Meeting Link: click here
Audio Connection: 1-877-428-9139
Access Code: 2535398#

Working to End the HIV Epidemic through Collaborative Routine Screening and Rapid Linkage to Care

When looking at the US cities with the largest population of people living with HIV, it is striking to see that New York City has more people with HIV than the next four cities combined. Despite this serious situation, NYC has made tremendous progress to date, and continues to move closer to ending epidemic levels of HIV in our communities.

HIV screening and linkage to care are critical to success, and OneCity Health’s work is focused on strengthening the existing systems within our network to ensure that we identify the people who are HIV positive and link them efficiently and effectively into life-saving HIV care.

For our OneCity Health partners implementing HIV initiatives during Phase II, our work focuses on a review of our HIV screening and testing efforts, and success with tracking linkage to care. The resources we’ve developed, and continue to develop, can assist our partners with meeting these objectives.

The HIV Assessment Survey, due from OneCity Health HIV partners in late September, will provide a brief assessment for clinical sites to ensure their compliance with New York State law requiring the routine offer of HIV screening to all patients 13 and over. For non-clinical sites, this assessment seeks to capture information on current testing efforts and desire to expand the services offered. The data we receive will help improve our clinical and non-clinical screening network and help individual partners optimize their existing HIV screening resources.

We designed the Phase II Comprehensive Schedule B HIV Linkage Metric (PM005) to help partners that test patients for HIV track their progress with linking patients to care. This will help ensure a direct focus on improving patient outcomes, while also providing partners with a longitudinal view of their patient’s efforts to connect to HIV care. We are asking partners to report progress three times, beginning July 31, 2017 and again at the end of October, 2017 and in January, 2018.

OneCity Health is not alone in these Delivery System Reform Incentive Payment (DSRIP) HIV efforts – there is a city-wide coalition of Performing Provider System (PPS) networks that meets regularly to support this work’s success on a population-wide scale. The DSRIP HIV Coalition is a forum to foster shared understanding, promote best practices, and facilitate collaboration between care settings to maximize the effectiveness of DSRIP HIV activities. If our OneCity Health partners are interested in learning more about these meetings, please reach out to our support desk.

HIV screening and linkage to care are core strategies used to combat HIV. By improving the way we identify and manage patients with HIV, we can improve their outcomes and reduce avoidable hospital use.

Partner Webinar: Understanding and Improving Outcomes

Thank you to our partners who attended today’s OneCity Health Partner Webinar: Understanding and Improving Outcomes.

For our partners who were unable to view the webinar, the slides are available to view here.

The recording of the webinar will be embedded here as soon as it is available.

Our partners should keep in mind next steps:

  • Tomorrow, June 14, 2017: Attend our next OneCity Health City-Wide Project Advisory Committee (PAC) meeting at the CUNY School of Law in Long Island City. The agenda is now on our website
  • Coming Soon: We will email and post to our website an updated Phase II OneCity Health Partner Reporting Manual
  • Coming Soon: GSI Resources will be posted to our website in June
  • June 20 and June 27, 2017: NYC Health + Hospitals is hosting Immigrant Health Care Rights Events in the Bronx and Brooklyn, respectively. Legal experts will be on site, and attendees can sign up for insurance. Details and flyers to share with patients, consumers and clients are on our Events Calendar
  • June 22, 2017: Register for our event: Engaging Immigrant Patients & Clients in Free Legal Services: The Ins and Outs for Staff. Training takes place in the Bronx. Details are on our Events Calendar
  • June 30, 2017: Complete metric PM007 (Phase II Partner Network & Gap Assessment Survey). It is now available to complete in the OneCity Health Partner Portal
  • July 11, 2017: Attend our next monthly OneCity Health Partner Webinar. The webinar will be held from 2 – 3:30 p.m. Details are on our website Events Calendar
  • August 15, 2017: New deadline for both the NPI Survey and Phase III Contracting Survey

Additionally, if partners are interested in speaking with us directly to learn more about quality improvement, share their successes and challenges, and discuss methods that may work for their organization, please reach out to us.

We look forward to continuing to engage with our partners on future webinars.

Ongoing CCHL Self-Assessments, Upcoming Focus Groups, Lay the Foundation for Tailored Care

We serve a variety of diverse populations throughout our network, and to optimally support all patients and clients and strengthen our integrated delivery system, it is critical that we tailor care to meet their social, cultural and linguistic needs.

As part of our efforts to improve cultural competence and health literacy (CCHL), 25 percent of our partner sites (amongst those with a Schedule B to complete the CCHL survey) have completed self-assessments, using the Communication Climate Assessment Toolkit (C-CAT) survey and other tools, to understand the current state, strengths and opportunities for improvement.

However, we still have a long way to go! Additional sites are continuing with the assessment through the month of May. This initiative will provide the OneCity Health network with additional insights on disparities and gaps in service delivery, and an opportunity to promote best clinical and administrative processes to improve them. We would like to thank our partners for their hard work to date surveying staff and patients and laying the foundation for the significant work ahead.

Additionally, 14 OneCity Health community partners will soon begin to conduct focus groups with patients or consumers from our identified priority populations, including uninsured individuals, individuals born outside the United States and individuals with developmental disorders. Feedback from our patients and consumers will add to the data on sites and their staff that we are collecting through the CCHL self-assessments. Our partners will conduct up to 28 focus groups.

We look forward to sharing the results and steps for improvement with our network later this year.

Summary Q&A from Workforce Impact Survey Office Hours

Between April 1, 2017 and April 20, 2017 our partners must submit their completed Workforce Impact Survey to the OneCity Health support desk at ochsupportdesk@nychhc.org, in order to be paid for completing it. We described the Workforce Impact Survey in detail on our February 14, 2017 OneCity Health Partner Webinar.

In our March 9, 2017 Office Hours session, we heard from a number of partners with questions. For our partners who were unable to call into the session, we prepared a summary of the questions and answers to utilize as they work on completing their Survey.

Click here to download the Summary Q&A from the Workforce Impact Survey Office Hours.

Have questions prior to April 1, 2017? Please email ochworkforceteam@nychhc.org. Members of the OneCity Health Workforce Team will be happy to answer partner questions, review and provide feedback on draft surveys, and provide general support. If partners have questions after April 1, 2017 they should email the OneCity Health support desk at ochsupportdesk@nychhc.org.

Partner Webinar: Improving Access to Care

Thank you to our partners who attended today’s OneCity Health Partner Webinar: Improving Access to Care: Documenting Workflows & Cultural Competence.

For our partners who were unable to view the webinar, the slides are available to view here.

Please also view the webinar here:

Our partners should keep in mind next steps:



    • Due by September 30, 2016: 13 Comprehensive Schedule B metrics

    • Due by October 7, 2016: Complete the Excel template to submit a workforce report. Be on the lookout for the template and instructions via email

    • Due by October 15, 2016: five Patient Engagement metrics


  • Our support desk is also available for questions.

    We look forward to continuing to engage with our partners on future webinars.