Partner Webinar: Critical Updates and a Look at the Upcoming Workforce Impact Survey

Thank you to our partners who attended today’s OneCity Health Partner Webinar: Critical Updates and a Look at the Upcoming Workforce Impact Survey

For our partners who were unable to view the webinar, the slides are available to view here.

Please note, when reviewing the instructions for the Workforce Impact Survey and attesting in the OneCity Health Partner Portal, it is Process Metric PM015.2.

Our partners should keep in mind next steps:

  • September 13, 2017: Our next City-Wide Project Advisory Committee (PAC) meeting, which will be in the Bronx.
  • September 20, 2017: Office Hours for the Workforce Impact Survey. Visit our Events Calendar for details on how to join.
  • Due September 29, 2017: 5 Process Metrics; partners are only required to complete the metrics in their Comprehensive Schedule B. All partners are required to complete the financial health assessment
  • September 30, 2017: The FINAL day to invoice for Phase I metrics
  • October 10, 2017: Our next OneCity Health Partner Webinar
  • September 18 and October 20: We are hosting two additional “Engaging Immigrant Patients & Clients in Free Legal Services: The Ins and Outs for Staff” events. Visit our Events Calendar for details on how to register

We look forward to continuing to engage with our partners on future webinars.

Agenda for September 12 Partner Webinar

On Tuesday, September 12, we are hosting our next monthly OneCity Health Partner Webinar.

As a reminder, on these webinars we intend to further assist partners in understanding Comprehensive Schedule B requirements, discuss practical steps for project execution and reporting, and highlight best practices. Moreover, throughout Phase II, we expect to focus more on educational topics and begin to showcase how we are collectively meeting various outcomes.

The agenda for Tuesday’s webinar is:

  • Final Phase I reminders
  • Phase II reminders and upcoming deadlines
  • Workforce Impact Survey
  • Other updates from OneCity Health
  • Final reminders

Here is how to join:
Tuesday, September 12th, from 2:00 p.m. – 3:30 p.m. EST
WebEx Meeting Link: click here
Meeting number: 732 197 188

Join from a video system or application
Dial: 732197188@hhc.webex.com

Join by phone
Audio Connection: 1-866-296-6257
Audio Code: 667837

HRSA Behavioral Health Workforce Education and Training Program

The following information from the Health Resources & Services Administration is an opportunity for OneCity Health partners to consider submitting a grant application to expand the behavioral health workforce. All questions and requests should be directed towards the Health Resources & Services Administration, as instructed below.

The Health Resources & Services Administration (HRSA) is currently accepting applications for the Behavioral Health Workforce Education and Training (BHWET) Program.

The BHWET Program aims to develop and expand the behavioral health workforce serving populations across the lifespan, including rural and medically underserved areas. The BHWET Program places special emphasis on establishing or expanding meaningful, longitudinal internships or field placement programs in behavioral health that include interprofessional training for students/interns, faculty, and field supervisors to provide quality behavioral health services.

Grant recipients will help close the gap in access to behavioral health care services by establishing partnerships with a broad range of organizations and community partners to ensure a wide recruitment of students, opportunities for field placements, career development, and provide job placement services.

The deadline to submit an application is June 12, 2017.

For more information and for instructions on how to apply, visit the HRSA BHWET program website here.

All questions should be directed toward the HRSA. Contact information can be found on the BHWET Program website.

Partner Webinar: Redesigned Partner Portal, Updated Reporting Manual, and Other Resources for Phase II

Thank you to our partners who attended today’s OneCity Health Partner Webinar: Redesigned Partner Portal, Updated Reporting Manual, and Other Resources for Phase II

For our partners who were unable to view the webinar, the slides are available to view here.

The recording of the webinar will be embedded here as soon as it is available.

As we discussed on the webinar, the redesigned OneCity Health Partner Portal will soon be live, partners should expect an updated Partner Reporting Manual later this week, and our partners can view and download the “Open Letter to Immigrant New Yorkers” here, and download it in other languages here.

Our partners should keep in mind next steps:

  • The next Immigrant Rights Forum is tonight: It will be at NYC Health + Hospitals/Lincoln. Details are on our Events Calendar
  • As soon as possible: If our partners have not yet completed DSRIP compliance training, please do so immediately. Background on DSRIP compliance, instructions on how to easily meet this requirement and the attestation form to submit are available here
  • By April 20, 2017 (but as soon as possible): Our partners need to submit their Workforce Impact Survey to the OneCity Health support desk (email it to ochsupportdesk@nychhc.org) and complete the attestation on the Portal. However, we ask that our partners submit the completed Survey as soon as possible
  • April 26, 2017: Five Phase I Patient Engagement (PE) metrics are due to OneCity Health
  • April 30, 2017: Four Phase I recurring Operations & Outcomes (OO) metrics are due to OneCity Health
  • May 9, 2017: Attend our next monthly OneCity Health Partner Webinar. The webinar will be held from 2 – 3:30 p.m. Details are on our Events Calendar
  • By May 15, 2017: Partners need to sign their Comprehensive Schedule B and complete the attestation on the Portal, otherwise they will forfeit participation in Phase II contracting
  • If our partners have questions about completing metrics or submitting reports, please contact our support desk

We look forward to continuing to engage with our partners on future webinars.

Partner Webinar: Concluding Phase I, Initiating Phase II

Thank you to our partners who attended today’s OneCity Health Partner Webinar: Concluding Phase I, Initiating Phase II.

For our partners who were unable to view the webinar, the slides are available to view here. In addition to discussing the final Phase I deadlines, we recognized our progress across a number of initiatives. Thank you to all our partners for their efforts to date!

Please also view the webinar here:

As we discussed on the webinar, our partners can view an updated sample Phase II Comprehensive Schedule B here. Our partners should keep in mind next steps:

  • This week: We have begun to distribute Phase II Comprehensive Schedules B. Our partners should inform us if they haven’t received one by March 31. Instructions to sign via DocuSign are here
  • March 20, 2017 was the DSRIP compliance deadline: If our partners haven’t done so yet, they need to satisfy their DSRIP training and compliance requirements. Complete and submit the Attestation form to Kevin Rogan, and contact him with any questions. His contact information is on our website along with instructions to complete compliance training
  • Beginning March 21: NYC Health + Hospitals is hosting panel discussions across the city to address health care rights for immigrants. Visit our Events Calendar for details
  • March 28 and March 29, 2017: New York State behavioral health value-based payment feedback sessions. Details are on our website Events Calendar
  • March 29, 2017: Our partner, SUNY Downstate Medical Center, is hosting a forum on HIV and pre-exposure prophylaxis (PrEP). Click here for details
  • Due March 31, 2017: We’ve been recommending to our primary care partners that they submit an application for the Mental Health Service Corps to support behavioral health integration. The deadline was extended to March 31. Click here for details
  • Due March 31, 2017: Three Phase I Data & Tracking (DT) metrics, and Participation (P) metrics 1 and 3
  • March 31, 2017: Phase I ends. Our partners need to remember to invoice!
  • April 1, 2017: Phase II begins
  • Beginning April 1, 2017: Our partners can now submit their Workforce Impact Survey to the OneCity Health support desk. Deadline is April 20. We posted a Q&A from our Office Hours session to our website; please view it here
  • On April 11, 2017: Attend our next monthly OneCity Health Partner Webinar. The webinar will be held from 2 – 3:30 p.m. Click here for details
  • April 26, 2017: Five Phase I Patient Engagement (PE) metrics are due to OneCity Health
  • April 30, 2017: Four Phase I recurring Operations & Outcomes (OO) metrics are due to OneCity Health
  • If our partners have questions about completing metrics or submitting reports, please contact our support desk

Finally, as we discussed on the webinar, we will continue to update partners on the development of the closed loop referral platform and our program to connect partners to the Regional Health Information Organization (RHIO).

We look forward to continuing to engage with our partners on future webinars.

Summary Q&A from Workforce Impact Survey Office Hours

Between April 1, 2017 and April 20, 2017 our partners must submit their completed Workforce Impact Survey to the OneCity Health support desk at ochsupportdesk@nychhc.org, in order to be paid for completing it. We described the Workforce Impact Survey in detail on our February 14, 2017 OneCity Health Partner Webinar.

In our March 9, 2017 Office Hours session, we heard from a number of partners with questions. For our partners who were unable to call into the session, we prepared a summary of the questions and answers to utilize as they work on completing their Survey.

Click here to download the Summary Q&A from the Workforce Impact Survey Office Hours.

Have questions prior to April 1, 2017? Please email ochworkforceteam@nychhc.org. Members of the OneCity Health Workforce Team will be happy to answer partner questions, review and provide feedback on draft surveys, and provide general support. If partners have questions after April 1, 2017 they should email the OneCity Health support desk at ochsupportdesk@nychhc.org.

Partner Webinar: Looking Ahead to Phase II

Thank you to our partners who attended today’s OneCity Health Partner Webinar: Looking Ahead to Phase II.

For our partners who were unable to view the webinar, the slides are available to view here.

Please also view the webinar here:

As we discussed on the webinar, our partners can view a sample Phase II Comprehensive Schedule B here, and view the final process metrics and outcome measures here. In addition to reviewing these materials, our partners should keep in mind next steps:

  • Due Tomorrow, February 15, 2017: We’ve been recommending to our primary care partners that they submit an application for the Mental Health Service Corps to support behavioral health integration. The deadline to do so is tomorrow. Click here for details.
  • On March 8, 2017: Attend our next City-Wide Project Advisory Committee (PAC) meeting at the Brooklyn Public Library
  • On March 9, 2017: Call in to “Office Hours” if our partners have questions about the Workforce Impact Survey. The template will be sent out next week
  • On March 14, 2017: Attend our next monthly OneCity Health Partner Webinar. We will share final details regarding Phase II contracts. The webinar will be held from 2 – 3:30 p.m.
  • Due March 20, 2017: Our partners should satisfy their DSRIP training and compliance requirements. Complete and submit the Attestation form to Kevin Rogan, and contact him with questions
  • If colleagues that have been trained in GSI or have accounts on the OneCity Health Partner Portal have left a partner’s organization, our partners should alert our support desk right away so their accounts are deactivated
  • If our partners have questions about completing metrics or submitting reports, please contact our support desk

We look forward to continuing to engage with our partners on future webinars.

Agenda for February 14 Partner Webinar

On Tuesday, February 14, we are hosting our next monthly OneCity Health Partner Webinar.

As a reminder, on these webinars we intend to further assist partners in understanding Comprehensive Schedule B requirements, discuss practical steps for project execution and reporting, and highlight best practices.

Additionally, attending these webinars will help our partners complete the Comprehensive Schedule B performance metric to “attend 75 percent of monthly webinars hosted by OneCity Health within the Schedule B period”. We detailed the webinar series here.

The agenda for Tuesday’s webinar is:

  • OneCity Health Partner Webinar series logistics and dates for DSRIP Year 3
  • New York State DSRIP compliance requirements
  • Reminders on invoicing, GSI and the OneCity Health Partner Portal
  • Workforce Impact Survey
  • Phase II contracts and metrics
  • Upcoming PAC meeting and final reminders

Here is how to join:

Tuesday, February 14th, from 2:00 p.m. – 3:30 p.m. EST
WebEx Meeting Link: click here
Audio Connection: 1-855-282-6330 US TOLL FREE
Access Code: 736 864 167

Achieving Transformation Through Training and Education

As we progress with our transformation efforts, it is essential for our partners to have a shared understanding of the Performing Provider System’s (PPS) goals and how to reach them. To that end, OneCity Health has undertaken numerous activities to date – and will soon launch many others – to help train and educate our partners.

From instructing Transition Management Teams to coaching our partners to utilize the Patient Activation Measure® (PAM®) survey, each OneCity Health initiative has been rooted in engaging our PPS partners with educational materials and technical assistance, which helps our partners:

These are just a few examples; education supports improved patient and population health across our integrated delivery system and could extend to areas such as care management and information technology (IT), among other topics. OneCity Health is investing $50 million in workforce training for our network over the Delivery System Reform Incentive Payment (DSRIP) program to support these efforts.

As we make educational content available or schedule opportunities for instruction, we will reach out to our partners and ensure they are well-positioned to improve patient health. Simultaneously, we will coordinate with our PPS partners’ many training-related assets to encourage best practices and leverage our greatest strengths.

Partner Webinar: Improving Access to Care

Thank you to our partners who attended today’s OneCity Health Partner Webinar: Improving Access to Care: Documenting Workflows & Cultural Competence.

For our partners who were unable to view the webinar, the slides are available to view here.

Please also view the webinar here:

Our partners should keep in mind next steps:



    • Due by September 30, 2016: 13 Comprehensive Schedule B metrics

    • Due by October 7, 2016: Complete the Excel template to submit a workforce report. Be on the lookout for the template and instructions via email

    • Due by October 15, 2016: five Patient Engagement metrics


  • Our support desk is also available for questions.

    We look forward to continuing to engage with our partners on future webinars.

    Transition to Value-Based Care: DSRIP & the Workforce

    To achieve New York State’s Delivery System Reform Incentive Payment (DSRIP) Program goal of reducing avoidable hospital use (emergency department and hospital admissions) by 25 percent in New York State by the end of the program’s life, the State’s healthcare delivery system, including its workforce, will need to evolve. This evolution from a volume to value-focused healthcare delivery system will also require the expansion of access to community-based primary care and other social and family support providers, resulting in the need for both the addition of new members and retraining and redeployment of some existing members of the workforce in order to provide high quality, culturally competent healthcare and services.

    Therefore, a key component of the DSRIP Program is the development of a workforce strategy which aims to:

    • Define the target workforce state;
    • Assess the current workforce state;
    • Develop a gap analysis of baseline to target workforce state;
    • Conduct a workforce impact analysis;
    • Determine an estimated workforce strategy budget to accommodate new hires, redeployment and retraining of staff;
    • Develop a workforce transition roadmap that incorporates the gap analysis; and
    • Develop a plan to address training needs around prevention, integrated care, community-based outreach, care coordination, patient engagement and self-management.

    To collaborate on these workforce aims, OneCity Health has partnered with the Bronx Partners for Healthy Communities, NYU Brooklyn Bridges and Community Care of Brooklyn Performing Provider Systems under the auspices of a workforce consortium. The workforce consortium seeks to jointly plan, design, implement and analyze the results of the current and target workforce states; share as appropriate some aggregated data allowing for a citywide view of the current and future health workforce states; and minimize duplication of effort across shared partners. In December 2015, the workforce consortium selected BDO Consulting, LLC as the vendor that will support the development and execution of a workforce strategy individually and collectively with the members of the workforce consortium.

    OneCity Health is committed to engaging all stakeholders, including our labor partners, to identify strategies to minimize the impact of the DSRIP Program on the existing health workforce, and to develop robust retraining and redeployment strategies that enable timely, meaningful and sustained response to the rapidly-changing healthcare environment.

    In the next few weeks, BDO Consulting, LLC will commence outreach to OneCity Health partners to complete the assessment of your current health workforce. Additional details will be forthcoming.

    Palliative Care Project Participation Opportunity for Primary Care Providers

    We are pleased to introduce a Project Participation Opportunity for primary care providers who are interested in integrating palliative care into the PCMH Model. This Project Participation Opportunity is intended for OneCity Health community partners only; NYC Health + Hospital sites should not submit an expression of interest and will be engaged in discussion around implementation through a separate process.

    Primary care sites that participate in this project must commit to meeting 2014 NCQA Level 3 PCMH standards and/or the standards established by the state for the Advanced Primary Care Model by the end of DSRIP Year 3. Primary care staff who participate in this project will attend targeted trainings to increase role-appropriate palliative care skills and competencies, as required by protocols developed by the PPS. Please note that this is not a procurement process, but rather a way for OneCity Health partners to self-identify interest in participating in project implementation.

    Interested partners should review the Palliative Care-Primary Care Project Participation Opportunity and submit the Palliative Care Project- Primary Care Interest Form to OneCity Health at DSRIPSupport@nychhc.org by January 27, 2016 with the subject line “Palliative Care Project – Primary Care.” OneCity Health will respond to all expressions of interest by February 5, 2016.

    An expression of interest through the completion of the interest form will provide OneCity Health with an understanding of interest and resources within our PPS partner network for both early and future roll-out of this program to primary care sites.

    Questions regarding this Project Participation Opportunity should be sent to DSRIPSupport@nychhc.org with the subject line “Palliative Care PPO Questions.” We will respond to your inquiries promptly.

    We will also hold a webinar to take questions about this opportunity on Friday, January 22nd at 10 AM. The webinar is not mandatory for participation in this project or submission of interest.

    Informational Webinar for Palliative Care Project Participation Opportunity WebEx Address
    Friday, January 22nd at 10 AM
    Meeting number: 734 032 514
    Join by phone: +1-855-282-6330 US TOLL FREE
    Access code: 734 032 514

    Asthma Project Participation Opportunity for Primary Care Providers

    We are pleased to introduce a Project Participation Opportunity for primary care providers that treat pediatric and/or adolescent populations and wish to participate in the project, “Expansion of the Home Environmental Asthma Management Program to Reduce Avoidable ER Use and Hospitalizations Related to Asthma by Means of Implementing or Expanding Home-Based Services.” This Project Participation Opportunity is intended for OneCity Health community partners only; NYC Health + Hospital sites should not submit an expression of interest and will be engaged in discussion around implementation through a separate process.

    In this project, clinical sites will be partnered with and work in coordination with home-based services (community health workers and home remediation services) for the management of patients with poorly-controlled asthma. A pool of trained community health workers (CHWs) from community-based organizations in our PPS network will support this project. A separate Project Participation Opportunity for CHW services for the asthma project was released on December 2, 2015 and concluded on December 23, 2015. Please note that this is not a procurement process, but rather a way for OneCity Health partners to self-identify interest in participating in project implementation.

    Interested partners should review the Asthma Project—Primary Care Project Participation Opportunity and submit the Asthma Project – Primary Care Interest Form to OneCity Health at DSRIPSupport@nychhc.org by January 27, 2016 with the subject line “Asthma Primary Care.” OneCity Health will respond to all expressions of interest by February 5, 2016.

    An expression of interest through the completion of the interest form will provide OneCity Health with an understanding of interest and resources within our PPS partner network for both early and future roll-out of this program to primary care sites. Timelines for implementation at clinical sites will be affected by the availability of community health workers to support the program.

    Questions regarding this Project Participation Opportunity should be sent to DSRIPSupport@nychhc.org with the subject line “Asthma Project-Primary Care PPO Questions.” We will respond to your inquiries promptly.

    An informational webinar regarding this project participation opportunity was held. Click here for the materials presented.

    OneCity Health Patient Activation Measure® (PAM®) Trainings

    For community members interested in participating in Project 11, please see an earlier newsletter about the opportunity to administer the Patient Activation Measure® (PAM®) survey. Below is a list of upcoming PAM trainings. Please RSVP at PAM-Training-DSRIP@nychhc.org as soon as possible. Trainings will take place at 199 Water Street, 31st Floor, New York, NY 10038.

    January 29th, 2016, 9AM – 12PM
    February 8th, 2016, 2PM – 5PM
    February 26th, 2016, 2PM – 5PM
    March 14th, 2016, 2PM – 5PM
    March 31st, 2016, 9AM – 12PM

    For questions or concerns regarding Project 11, please contact Marjorie Momplaisir-Ellis at Marjorie.momplaisir-ellis@nychhc.org.

    DSRIP Care Model Webinars

    Below are links to the materials presented during past webinar sessions. Webinar recordings will be made available shortly.

    Asthma Care Model
    Palliative Care Model
    Cardiovascular Health Care Model

    For more information about care models, please click here.

    Upcoming Citywide Project Advisory Committee (PAC) Meeting

    OneCity Health’s Project Advisory Committees (PACs) serve as indispensable advisory forums as we develop approaches to improve the health and well-being of New Yorkers. In addition to advising programmatic processes and guidelines for the design, implementation, monitoring and evaluation of DSRIP projects, we also seek meaningful ways to improve partner and consumer engagement. We are actively seeking agenda items from our partners for the next citywide PAC meeting scheduled for January 26, 2016 at Brooklyn Borough Hall. Please email DSRIPSupport@nychhc.org with the subject line ‘PAC Agenda Suggestions’. We look forward to seeing you on January 26, 2016. All are welcome!

    Citywide PAC Meeting

    • Date & Time: Tuesday, January 26th, 2016, 6:00PM- 7:30PM
    • Location: Brooklyn Borough Hall, 209 Joralemon St, Brooklyn, NY 11201